Ashley Furnishings Buyer Says Sofa Contained Wooden Splinters

A person on TikTok has gone viral after calling out Ashley Furnishings.

Based on TikTok person Gigi (@gigi_unbreakablebt), she spent virtually $10,000 on a brand new furnishings set, solely to be met with poor high quality and subpar customer support.

In a video with over 656,000 views as of Sunday, Gigi says she purchased the brand new sofa from Ashley Furnishings again in November. That is when the issues started.

@gigi_unbreakablebt This firm has fully failed and they need to exit of enterprise interval! DO NOT BUY ANYTHING FROM THEM!!!!!! #companyfail #warning #rant #badbusiness #brokenfurniture #ashleysfurniture #ashleysfurniturestore #ashleyoffical #betterbusinessbureau ♬ unique sound – Gigi_UnbreakableBT

To begin, Gigi says the sofa was delivered with a bit lacking. When she requested about this, Ashley Furnishings allegedly responded that they may not ship the final piece for an additional 3 weeks.

When the complete sofa lastly arrived, Gigi found that one of many USB charging ports included within the sofa didn’t work. Moreover, the sofa was supposed to return with metallic cup holders—Gigi was knowledgeable upon arrival that the cup holders had been discontinued.

The sofa had different high quality points as properly. On one facet of the sofa, pushing into the cushion ends in an audible cracking sound.

“So the service man comes right now to repair these things, and he pulls out items of wooden out of the recliner,” Gigi says, displaying a splinter. “He says, ‘OK, it’s as much as showroom customary. There’s nothing else unsuitable with it. You simply had some unfastened items of wooden.’”

Together with the sofa, Gigi purchased a brand new mattress. When delivering the mattress, Gigi claims that the unsuitable items have been delivered 4 separate occasions, resulting in employees dragging her mattress exterior and dirtying it within the course of.

Annoyed, Gigi says she tried to return the merchandise and obtain a refund. She was knowledgeable that this was not potential.

“This firm has fully failed and they need to exit of enterprise interval! DO NOT BUY ANYTHING FROM THEM!!!!!!” she summarizes within the caption.

Gigi claims in a later video that the corporate provided her a 15% refund for the errors however refused a full return/refund.

This story comes on the heels of one other viral Ashley Furnishings buyer grievance during which a person claimed they purchased a lounge set, just for the corporate to signal him up for a number of bank cards with out his consent.

Within the feedback part beneath Gigi’s video, customers shared their very own Ashley Furnishings horror tales.

“The worst! Our sofa cushions are tearing off the again, the seats cut up up the perimeters, to not point out we purchased a settee sleeper sectional and we discover out every week earlier than supply that the couch sleeper was out of inventory and discontinued. No refund for the worth distinction,” a commenter claimed. “We even received the safety plan and it was marketed that animal, child, and rips have been lined. Each declare has been denied as ‘regular put on and tear.’”

“They honestly are the WORST! My good friend ordered a settee waited over a YEAR they saved telling her it was coming she then demanded a refund and so they REFUSED,” alleged one other.

“lady!! I’ve been ready since final August for a substitute love seat that was damaged on supply,” mentioned a 3rd. “horrible firm.”

“We purchased a mattress from Ashley’s some time again & after they delivered it they broken a nook of the body. They despatched over a ‘specialist’ to repair it…He actually simply introduced some brown crayola MARKERS that matched the body and coloured over the harm after which left,” recalled an additional TikToker. “That’s all. A MARKER?!”

We’ve reached out to Gigi through e-mail and Ashley Furnishings through e-mail and the web site contact type.